Delivery and Return Policy

Delivery Policy

1. Biogelx is currently selling the Company’s patented hydrogel products worldwide.

2. All  stock orders are shipped within seven (7) business days. Unless this is unfeasible to do so.

3. If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. We will of course inform you immediately about the availability and the length of time necessary in order to fulfil your order.

4. Your parcel will be delivered by UPS. The rate charged for the shipping of your order is based on the weight of your products, and your location, this is variable depending upon the weight and size. Generally within the UK, our present rate is £20 per consignment, and £40 per consignment in overseas countries.

5. Please do not hesitate to contact us  if you have any further questions.

Return Policy

1. If you decide to return an item please contact Biogelx Limited by telephone (+44 (0) 1698 534655) or e-mail (info@biogelx.com) ASAP. All returns should be reported within 48 hours of receipt.

2. Return of the products and a corresponding credit shall only be possible after prior written consent of Biogelx. You must comply with all instructions of Biogelx with regard to the return of goods.

3. Your item must be in its original unused condition to be returned. Your must return the item within 30 days of your purchase. Include in your package a signed letter stating the reason for your return and the original receipt.

4. All items ordered in error are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

5. Please do not hesitate to contact us  if you have any further questions.

Biogelx